Refund & Return Policy
Sundance Shoes – Return & Refund Policy
We want you to be happy with your purchase! Please review our updated return guidelines below:
FULL-PRICED MERCHANDISE
-
Online purchases: You have 10 days from the date of delivery to ship the item back and have it arrive at our store.
-
In-store purchases: You have 10 days from the date on your receipt to return the item in person.
-
After 10 days, store credit will be issued.
-
No returns accepted after 30 days.
DISCOUNTED & PROMOTIONAL MERCHANDISE
-
Items marked “MD, Markdowns, Markdown” in the title: Store credit or exchange only.
-
Items purchased with any discount code (manual, automatic, any promotional sale, 1st-time promo, SMS, birthday, etc.): Store credit or exchange only.
-
Items marked 50% off or more and labeled “FS, FINAL SALE, F.S.” (Final Sale): Final Sale – not eligible for return, refund, or exchange.
Return Conditions
-
Shoes must be returned unworn, with original tags attached, and in the original, undamaged shoe box.
-
Do not affix shipping labels directly to the shoe box. Place the shoe box inside a shipping box or polybag. If the original box is damaged with labels or tape, the return will not be eligible for refund.
-
We do not accept returns on:
-
Worn merchandise
-
Items without original tags
-
Shoes returned without their original box
-
-
No adjustments on previous sales.
After 30 Days: All Sales Are Final
Return Instructions
-
Please complete our [Return/Exchange Request Form].
We appreciate your support and understanding!
If you have any questions, don't hesitate to reach out.