Hi there! Did you receive a product and want to return it? Sometimes things just don't work out. It happens!We want you to love your item as much as we do! If you aren’t entirely happy with your order, please request a return through our RETURNS PORTAL (click here). You have 10 days from the delivery date to return your return to Sundance Shoes. For information about our refund policy please refer to the next FAQ.
DO NOT affix the return label to the shoe boxes. 

FULL PRICED MERCHANDISE: Store credit after 10 days.

• For orders that are shipped: Your returned item must be returned to Sundance Shoes within 10 days from delivery date.

DISCOUNTED MERCHANDISE (MD in the title): STORE CREDIT OR EXCHANGE ONLY

Merchandise purchased with a DISCOUNT CODE (automatic, manually entered, sms, birthday, etc):STORE CREDIT OR EXCHANGE ONLY

Merchandise 50% OFF or more (FS will be next to the name) is FINAL SALE and not eligible for refund or exchange 

No refunds on shoes without original box
No refunds on worn shoes
No refunds on merchandise without tags
No adjustments on previous sales

ALL SALES FINAL AFTER 30 DAYS

Yes. Please email us at sundanceshoesbirmingham@gmail.com with your order number in the subject and the updated address in the body of the email.

For all US orders that are over 100+ we ship for free.

Any orders in the US that are under $100 pay a flat fee of $8.

For our international customers, the cost of shipping is determined at checkout.

Depending upon where you live, it can take anywhere from 3-5 business days for your order to arrive to you.