Hi there! Did you receive a product and want to return it? Sometimes things just don't work out. It happens!We want you to love your item as much as we do! If you aren’t entirely happy with your order, please request a return through our RETURNS PORTAL (click here).

You have 10 days from the delivery date to return your return to Sundance Shoes. For information about our refund policy please refer to the next FAQ.

DO NOT affix the return label to the shoe boxes. If a label is affixed to the shoe box, garment, etc we cannot offer any form of a refund.

FULL-PRICED MERCHANDISE

• For shipped orders: Items must be received back at Sundance Shoes within 10 days of the delivery date.
  
• After 10 days, returns will be eligible for store credit only.
  
• All sales are final after 30 days.

DISCOUNTED MERCHANDISE

• Items marked MD and/or "Markdown(s)" in the title: Store credit or exchange only.
  
• Items purchased using any discount code (including but not limited to automatic discounts, manually entered codes, SMS promos, birthday offers, etc.): Store credit or exchange only.
  
• Items that are 50% off or more and marked FS or F.S.: FINAL SALE – not eligible for return, refund, or exchange.

RETURN REQUIREMENTS

• No refunds on shoes without the original box.
  
• No refunds on worn merchandise.
  
• No refunds on items without tags.
  
• No adjustments on previous sales.
  

FINAL SALE

All sales are final after 30 days.

If you have forgotten to use a promo code, please email sundanceshoesbirmingham@gmail.com with your order #, the promo code you would like to use and a brief message. 

Please note, if the promo code is accepted and added to your order, your order will only be eligible for a store credit or exchange. We cannot apply promo codes to already marked down or final sale items.

If you received a refund for an item/order, it could’ve been due to a no-stock case, possible fraud detected, or by request. For more details, you can get in touch with our CS team, and they will be able to inform you. 

Monday: 10 AM - 6 PM

Tuesday: 10 AM - 6 PM

Wednesday: 10 AM - 6 PM

Thursday: 10 AM - 6 PM

Friday: 10 AM - 6 PM

Saturday: 10 AM - 6 PM

Sunday: 12 PM - 4 PM

Holiday Hours may differ from what is above. Please reach out if you are curious about our hours on a specific holiday.

Shipping Options (USA):

• Free Standard Shipping – Orders $100+
• Standard Shipping – $8 (1–7 business days after 1–3 day processing)
• Expedited – $40 (2–3 business days)
• Express Rush – $60 (1–2 business days)
• Local Pickup – Free (you’ll be notified when your order is ready)
  

Processing time is typically 1–3 business days. During sales or holidays, it may take a little longer.

Rest of the World: (3-20 business days depending upon the country)
Shipping cost varies from country to country and will be calculated at checkout. 

✨ A little note from us: We’re not Amazon — we’re a small team that packs every order with care. Thank you for supporting our small business! 💕

At Sundance Shoes, we’re a small business and handle everything in-house — from carefully packing your order to getting it on its way. We do our best to process and ship all orders within 1–3 business days of purchase. During sales events and peak holiday seasons, processing times may be slightly longer due to higher order volume.

If you need your order urgently, we recommend selecting one of our Expedited or Express Rush Shipping options at checkout.

Shipping Timeframes

• Standard Processing: 1–3 business days
• Sales/Holiday Processing: May take longer
• Standard Shipping Transit: 1–7 business days, depending on your U.S. location
• USPS Holidays: No shipments on USPS-closed days

Expedited & Express Rush Shipping

Faster shipping options are available at checkout for an additional cost.

Local Pickup

We also offer local pickup. You’ll receive a notification once your order is ready.

Lost or Stolen Packages

Please note: once a package leaves our facility, it becomes the responsibility of the shipping carrier (USPS or UPS). Sundance Shoes is not liable for lost, stolen, or delayed packages. If you encounter an issue with delivery or tracking, please contact the carrier directly, as we cannot file claims on your behalf.

We truly appreciate your support of our small business. Thank you for choosing Sundance Shoes — we’re committed to getting your order to you as quickly and carefully as possible.

Please refer to the shipping confirmation email which will include your tracking number.

We do our best to turn orders around as quickly as possible. To cancel make a change please contact customer services here  and we will do our best to help!

Yes, we not cover the shipping cost on returns for orders placed within the United States. On the rare occasion that you have been sent the wrong item or the item is faulty, we will arrange for it to be collected and replaced.

Returns for customers outside of the United States will have to purchase their own return label & send the item back to the address below.

Sundance Shoes
Returns Department
235 S. Old Woodward
Birmingham, MI 48009

Here is the Returns Portal: CLICK HERE

US Size to EU Size

5 - 35

5.5/6 - 36

6.5 /7 - 37

7.5 /8 - 38

8.5/9 - 39

9/9.5 - 40

10/10.5 - 41

11 - 42

If it is in stock, of course you can exchange for the next size up or down. Use our return/exchange portal to start your exchange.(click here)

A majority of our items are unable to re-order due to the items being purchased for the store 6 months in advance. You can always ask a sales associate or give us a call/text/email with the company name, size & color and we can see if the item is re-orderable.

We CANNOT re-order any items that have MD or FS in the title nor any items that are discounted 20%+ off.

It depends on the item. Please ask one of our sales associates at Sundance Shoes if we are able to special order a particular item for you.

Keep in mind that while we may take your name and phone number, this does not guarantee the item will be reserved for you.

To ensure the item is yours, you must pre-pay for it. Due to high demand, orders are fulfilled on a first-come, first-served basis when we contact customers.