Hi there! Did you receive a product and want to return it? Sometimes things just don't work out. It happens!We want you to love your item as much as we do! If you aren’t entirely happy with your order, please request a return through our RETURNS PORTAL (click here).

You have 10 days from the delivery date to return your return to Sundance Shoes. For information about our refund policy please refer to the next FAQ.

DO NOTaffix the return label to the shoe boxes. 

FULL PRICED MERCHANDISE: Store credit after 10 days.

• For orders that are shipped: Your returned item must be returned to Sundance Shoes within 10 days from delivery date.

DISCOUNTED MERCHANDISE (MD in the title): STORE CREDIT OR EXCHANGE ONLY

Merchandise purchased with a DISCOUNT CODE (automatic, manually entered, sms, birthday, etc): STORE CREDIT OR EXCHANGE ONLY

Merchandise 50% OFF or more (FS will be next to the name) is FINAL SALE and not eligible for refund or exchange 

No refunds on shoes without original box
No refunds on worn shoes
No refunds on merchandise without tags
No adjustments on previous sales

ALL SALES FINAL AFTER 30 DAYS

If you have forgotten to use a promo code, please email sundanceshoesbirmingham@gmail.com with your order #, the promo code you would like to use and a brief message. 

Please note, if the promo code is accepted and added to your order, your order will only be eligible for a store credit or exchange. We cannot apply promo codes to already marked down or final sale items.

If you received a refund for an item/order, it could’ve been due to a no-stock case, possible fraud detected, or by request. For more details, you can get in touch with our CS team, and they will be able to inform you. 

United States: (3-45business days depending upon the state)

Order $100+ are FREE 
Orders under $100: $8 flat fee
Expedited Shipping: $30

Rest of the World: (3-10 business days depending upon the country)
Shipping cost varies from country to country and will be calculated at checkout. 

We do our best to process and ship orders placed before 11am the same day. Orders placed on weekends and after 11am on weekdays will ship the next business day.

Please refer to the shipping confirmation email which will include your tracking number.

We do our best to turn orders around as quickly as possible. To cancel make a change please contact customer services here  and we will do our best to help!

Yes, we not cover the shipping cost on returns for orders placed within the United States. On the rare occasion that you have been sent the wrong item or the item is faulty, we will arrange for it to be collected and replaced.

Returns for customers outside of the United States will have to purchase their own return label & send the item back to the address below.

Sundance Shoes
Returns Department
235 S. Old Woodward
Birmingham, MI 48009

Here is the Returns Portal: CLICK HERE

US Size to EU Size

5 - 35

5.5/6 - 36

6.5 /7 - 37

7.5 /8 - 38

8.5/9 - 39

9/9.5 - 40

10/10.5 - 41

11 - 42

If it is in stock, of course you can exchange for the next size up or down. Use our return/exchange portal to start your exchange.(click here)

A majority of our items are unable to re-order due to the items being purchased for the store 6 months in advance. You can always ask a sales associate or give us a call/text/email with the company name, size & color and we can see if the item is re-orderable.

We CANNOT re-order any items that have MD or FS in the title nor any items that are discounted 20%+ off.

It depends on the item. Please ask one of our sales associates at Sundance Shoes if we are able to special order a particular item for you.

Keep in mind that while we may take your name and phone number, this does not guarantee the item will be reserved for you.

To ensure the item is yours, you must pre-pay for it. Due to high demand, orders are fulfilled on a first-come, first-served basis when we contact customers.